Each training session consists of watching 3 video clips. These 3 video clips are actual video shops showing team members helping customers. In the training session, the team member will determine how well the team members in the video clips follow the customized Customer Service Model. They will then rate the performance of the team members in those clips.

When a team member logs in using their team member # or I.D. # and their store #, WIT interacts with the RYG™ Performance Report to determine where the performance during the last Video Shop Evaluation needs to improve the most. WIT focuses on the following areas: Greeting the Customer, Taking the Order, Completing the Order and Food Delivery. This can also be customized to each individual clients needs. WIT then customizes a training session targeting the behaviors in the area where the score was the lowest. For example, if during the last Video Shop Evaluation the "Greeting" was especially poor, WIT compiles a 10-12 minute training session focused on "Greeting the Customer." The team member then watches 3 video clips and answers the questions from the Customer Service Behavior Model using the RYG™ rating system.

When answered correctly, the team member will be able to advance to the next video until all 3 have been viewed and rated. If the team member answers incorrectly, they will be offered a chance to "try again." The team member will then view a new video clip and try their skill again.