"The most important feature of these evaluations is the fact that we can see the restaurant teams as they do their jobs. We get a first hand view of our Team's appearance, Customer Service skills, Product Quality and restaurant sanitation. We use these videos as training tools to improve our operations. Our restaurant managers have copies of their videos and show them to their team members during their monthly Team Meetings. This has led to an improvement of over 6 percentage points in our CBCC scores during the past 12 months.
"I look forward to a long and successful relationship."
Ramesh Gursahaney
Vice President Operations
Morgan's Foods, Inc.
"Although the initial test was geared toward hospitality we found the "shops" to be beneficial in many other areas as well. The videos have helped us identify opportunities in almost every aspect of our operations as well as enabling us discover and recognize the "stars" in our restaurants.
We look forward to continuing the video shops and we appreciate you being another set of eyes looking at our restaurants."
Bob Vasilyev
President
Vasco Properties, Inc.
"We have known for years that passionate customer service is one of the greatest growth factors in any business. We have taken many measures to improve customer satisfaction within our restaurants and can say without doubt that the video evaluations have been one of our most successful tools.
Not only have the video evaluations helped us identify areas of opportunity, they have become a valuable training tool. We can use these videos to show good and bad examples of customers service. The Team Members enjoy watching the videos and find it easy to model the positive behaviors seen in the video.
We have used several customer satisfaction measures in the past but have never seen as dramatic a turnaround in employee behavior as we have seen with our video evaluations."
"The most important feature of these evaluations is the fact that we can see the restaurant teams as they do their jobs. We get a first hand view of our Team's appearance, Customer Service skills, Product Quality and restaurant sanitation. We use these videos as training tools to improve our operations. Our restaurant managers have copies of their videos and show them to their team members during their monthly Team Meetings. This has led to an improvement of over 6 percentage points in our CBCC scores during the past 12 months.
"I look forward to a long and successful relationship."
Ramesh Gursahaney
Vice President Operations
Morgan's Foods, Inc.
"Although the initial test was geared toward hospitality we found the "shops" to be beneficial in many other areas as well. The videos have helped us identify opportunities in almost every aspect of our operations as well as enabling us discover and recognize the "stars" in our restaurants.
We look forward to continuing the video shops and we appreciate you being another set of eyes looking at our restaurants."
Bob Vasilyev
President
Vasco Properties, Inc.
"We have known for years that passionate customer service is one of the greatest growth factors in any business. We have taken many measures to improve customer satisfaction within our restaurants and can say without doubt that the video evaluations have been one of our most successful tools. Not only have the video evaluations helped us identify areas of opportunity, they have become a valuable training tool. We can use these videos to show good and bad examples of customers service. The Team Members enjoy watching the videos and find it easy to model the positive behaviors seen in the video. We have used several customer satisfaction measures in the past but have never seen as dramatic a turnaround in employee behavior as we have seen with our video evaluations."
Shawn Brady
Harman Management