Since 1982 the Human Touch Consulting, LLC., has provided clients with ways to improve and turn customer service into increased sales. Utilizing the latest technology available Human Touch Consulting Group is the leading expert in the use of hidden video cameras in market research.

In the past 8 years Human Touch Consulting group has developed a unique CHAMPS RYG™ Video Shop Program in cooperation with KFC franchisees. The popularity of the program has steadily grown and now provides it's services to about 30% of all KFC restaurants in the US.

In 2007 Yum! Brands conducted two market tests involving all 5 brands; A&W, KFC, LJS, Pizza Hut and Taco Bell in the US and Canada. As a result of the positive outcome of these market tests the program was co-branded CHAMPS Cast.

The program is now available to all of the Yum! Brands family throughout 49 states (exlc. HI).

For further information about Human Touch Consulting Group or any of our programs please call Oli Olafsson at 801-319-8268 or email him at oolafsson@humantouch.us.